In brief, this extranet application gives you:
Increased yield
- Offers predefined questions
(allow precision and consistency) - Avoid wasting time
- Avoid confusion between departments
- Allows you to do the right job
- Does not require training or experience in mechanics
Improved customer satisfaction
- The technical advisor can put more energy into the customer service offered
- Offers the possibility of increasing customer satisfaction
(improved CSI) - Get better internet reviews
- Leads to better referencing
And much more!
- Enables improved working relationships
- Compatibility between different operating systems
- Offers the possibility to show the images of the parts concerned by the complaint
- And much more!
The Notitia tool is a web application that aims to support the technical advisor in his process of handling a complaint. This support assists and guides the employee in order to propose a complete and detailed formulation of the said complaint. Divided by category, the information needed when collecting information from the client is handled in the form of questions. Depending on the type of issue, the employee selects a category wich will offer a specific question and its answers, related to the main complaint. The technical advisor only has to ask the questions offered and select the right answer. Depending on the aswer obtained, another question will fallow, then another, etc., until the essential data for processing the complaint is collected. Thus, the answer obtained compose a precise formulation of the problem in order to effectively transmit the necessery information to the technicians.
In summary, the employee will have to select the correct category of problem according to the complaint, to ask the affiliated questions and to choose the correct answer according to the choices provided. Afterwards, a wording of the complaint will be offerded and the employee will have to copy and paste the information into their dealership menagement system. The Notitia tool is therefore and addition to the procedures currently used to symplfy, clarify and improve the complaint itself. It does not replace the work of the employee.
Intended for technical advisor, the app can also be used by the person in charge of customer fallow-up for a more complete file opening operation (leaves the possibility to the customer to confirm the missing information before the appointement) and consistency in their customer journey.
Allowing to ask the right questions and show the customer images that illustrate the problem related to their complaint, offering the possibility of integrating the maintenance list (codes,prices) and offering tutorials, our application has a lot to offer.
The Notitia Tool is bilingual, available in French and English.
